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Privacy Policy

Last Updated: November 5, 2024

Overview

Welcome to Tripass Design! We care about your privacy and are committed to protecting the information you share with us. This policy outlines what data we collect, how it’s used, who we may share it with, and your rights over your information.

If you have any questions, please reach out at bfuller@tripassdesign.com.

What Types of Data Do We Collect?

We collect a few types of data to make your experience with us as seamless and personalized as possible:

  • Personal Information: This includes your name, email, phone number, and business details like your business name, target market, and the state your business is registered in.
  • Technical Data: We collect IP addresses, device information, and location data. When you submit forms, Netlify logs your IP address. We also use Google Analytics and HotJar to track website usage.
  • Behavioral Data: We keep tabs on how you use our site to understand what’s helpful to you. This includes the pages you visit and how long you spend on each one, tracked through Google Analytics and HotJar.
  • Financial Data: Payments are handled securely by Stripe. Tripass Design does not process or store your financial information.
How Do We Collect Data?
  • Forms: When you reach out through contact forms or schedule calls with us, we collect details such as your name, email, phone number, and business info. If you schedule a call, Google may also collect data as per Google’s Privacy Policy.
  • Cookies and Tracking: To improve your experience, we use cookies and tracking pixels (Google Analytics and Facebook Pixel) to understand how you interact with our site.
  • Third-Party Tools: Data is collected via Google Analytics, Facebook, Instagram, LinkedIn, X (formerly Twitter), and our Google call scheduling feature.
Why Do We Collect Data?

We collect data to:

  • Enhance Our Services: Your feedback helps us refine our offerings, improve site functionality, and make our content more relevant.
  • Marketing Purposes: We may use data for retargeting ads, promotions, and newsletters. Rest assured, we don’t sell your data. In some cases, we may share data with trusted vendors for order processing or other business-related needs, and you’ll be informed beforehand.
  • Customer Support: We use your contact details to follow up with you, schedule meetings, and send invites.
  • Analytics: Analyzing site traffic and user behavior helps us continuously improve.
Will We Share Data with Third Parties?

We may share your data in limited cases:

  • Service Providers: We work with Stripe for payments and various vendors when needed, and we’ll notify you if sharing your info is required.
  • Legal Compliance: We may share data if legally obligated.
  • Partners: Data may be shared with Tripass Design affiliates and businesses we own.
How Do We Protect Your Data?
  • SSL Encryption: Our site is secured with SSL, ensuring data transfer is encrypted.
  • Controlled Access: Only select Tripass Design employees can access customer information.
How Long Do We Retain Your Data?
  • No Set Retention Period: We keep data only as long as it’s useful to us and allowed by law.
  • Deletion Requests: Want your data deleted? Just email bfuller@tripassdesign.com, and we’ll handle it if legally possible.
Your Rights Over Your Data
  • Access and Correction: Need to see or correct your info? Email bfuller@tripassdesign.com to request access or updates.
  • Deletion Requests: You can request deletion of your data anytime by reaching out.
  • Opt-Out Options: We respect your preferences. You can opt out of cookies via our cookie settings pop-up, and you don’t need to share contact details to browse our site.
Do We Use Cookies or Tracking Technologies?

Yes, we use all types of cookies: essential, performance, and marketing.

  • Purpose of Cookies: Cookies help us improve functionality, enhance your experience, and offer relevant ads.
  • Opt-Out and Control: You can control cookie preferences through our settings pop-up.
Policy Updates

Tripass Design may update this Privacy Policy from time to time. We’ll notify you via email when significant changes are made. You don’t need to re-consent to updates.

Contact Information for Privacy Concerns

If you have questions, requests, or concerns, feel free to reach out to us at bfuller@tripassdesign.com. Our general team will respond promptly.

Compliance with Data Protection Laws
  • GDPR: We do not knowingly target or collect data from European clients.
  • CCPA: We comply with the California Consumer Privacy Act by not selling personal data or sharing it with unauthorized parties.

At Tripass Design, your privacy is part of our commitment to integrity and transparency. Thanks for trusting us with your data!

Frequently Asked

Yes, but only in limited cases. We may share data with third-party providers for payment processing (Stripe) or to help improve our services, such as analytics platforms. Data may also be shared with Tripass Design affiliates or legal entities when necessary. We never sell your information.

Yes, you can request data deletion at any time by emailing us at bfuller@tripassdesign.com. We’ll delete any information we hold on you, provided it's legally permissible to do so.

If we make significant updates to this privacy policy, we will notify you by email. Minor changes will be posted directly on this page, so feel free to check back periodically.

When you contact us or schedule a call, we collect basic details like your name, email, phone number, and business information, including your target market. This helps us provide a more tailored service and follow up effectively.